FAQs

GameHuddle is an online, community-driven rental marketplace built by gamers passionate about playing and sharing video games. GameHuddle gives members the ability to rent video games online and earn money from their video game collection.

By partnering with game owners to build our inventory, we're able to provide a large variety of video games available to rent. Sharing on GameHuddle also affords members the opportunity to rent for little or no cost. There is never a membership fee or monthly subscription for being a GameHuddle member.

GameHuddle has been running strong since 2008.

Similar to any rental service, a credit card is required to establish an account with us and be on file at all times.

GameHuddle currently accepts MasterCard, Visa, Discover, and American Express cards as a method of payment. You may also use a debit card, as long as it has a Visa or MasterCard logo. We do not accept money orders, checks, cash payments, PayPal, prepaid/gift cards or international cards.

If you add a new credit card to your account, GameHuddle will run an authorization in the amount of $1. We receive no funds from this transaction. However, some banks or credit card companies choose to reserve the funds, making them temporarily unavailable to your account. The authorization usually "expires" in 2-5 business days, depending on the financial institution's policy. If you have further questions about this, please contact your financial institution.

Our rental discs are inspected upon every return to ensure that they are in good working condition. If they appear to be unplayable, they are removed from our inventory.

GameHuddle currently accepts MasterCard, Visa, Discover, and American Express cards as methods of payment. You may also use a debit card, as long as it has a Visa or MasterCard logo. Unfortunately, we do not accept money orders, prepaid/gift cards, checks, cash payments, international cards or PayPal.

For memberships, we perform an authorization against your credit card upon registration. This authorization transaction is temporary and is necessary to ensure sufficient funds are available, if you choose to become a paying member. Once a member, if you change your credit card information, an authorization is performed as well.

GameHuddle provides service to members residing in the 48 contiguous United States and the District of Columbia, or have an APO/FPO delivery address. We currently do not offer service to Alaska, Hawaii, Canada, any U.S. territories such as Puerto Rico, or any other international destination.

GameHuddle stocks all of the newest releases for the Xbox 360, PS3 and Nintendo Wii consoles as soon as they become available.

We're currently addressing this matter and will hopefully have these systems into our inventory soon.

Your GameHuddle rental fee may include sales and/or use tax depending on your state of residence.

Please submit any suggestions, requests or other feedback to GameHuddle via our contact page.

GameHuddle is committed to keeping your personal information secure and private. We use Secure Socket Layer (SSL) encryption, the most advanced encryption method available today, to protect all of the account information you input on our Web site.

GameHuddle is certified by Verisign's Secure Site Seal Program and Braintree's Vault Program. To learn more about Verisign and their SSL secure site programs, please go to the Verisign site.

For additional security, we also show only the last four digits of your credit card number whenever we refer to your account on our Web site.

• EARLY CHILDHOOD: Titles rated EC have content that may be suitable for ages 3 and older. Contains no material that parents would find inappropriate.

• EVERYONE: Titles rated E have content that may be suitable for ages 6 and older. Titles in this category may contain minimal cartoon, fantasy or mild violence and/or infrequent use of mild language.

• EVERYONE 10+: Titles rated E10+ have content that may be suitable for ages 10 and older. Titles in this category may contain more cartoon, fantasy or mild violence, mild language, and/or minimal suggestive themes.

• TEEN: Titles rated T have content that may be suitable for ages 13 and older. Titles in this category may contain violence, suggestive themes, crude humor, minimal blood and/or infrequent use of strong language.

• MATURE: Titles rated M have content that may be suitable for persons ages 17 and older. Titles in this category may contain intense violence, blood and gore, sexual content, and/or strong language.

• ADULTS ONLY: Titles rated AO have content that should only be played by persons 18 years and older. Titles in this category may include prolonged scenes of intense violence and/or graphic sexual content and nudity.

• RATING PENDING: Titles listed as RP have been submitted to the ESRB and are awaiting final rating. This symbol appears only in advertising prior to a game's release.

Please submit all marketing and business inquiries via our contact page. It will be forwarded to the appropriate department.

To learn more about advertising opportunities available at GameHuddle, please submit inquiries via our contact page.

Renting from GameHuddle allows you to get great games at low prices. The rental price is $5 for the first 5 days (paid up front), after which it drops to only 40¢ a day. Because the GameHuddle game inventory is driven by our community, new releases and hidden gems you may have missed are always available to rent.

GameHuddle also gives you the unique ability to share your video game collection with us. By sharing with GameHuddle, you enter your games into our marketplace, where other members can rent games from. As your games are rented out, money is added to your GameHuddle account. When your account accrues more than $25, you can choose to receive this money as a cash redemption or use it to rent games for free on GameHuddle!

GameHuddle currently accepts MasterCard, Visa and American Express cards as methods of payment. You may also use a debit card, as long as it has a Visa or MasterCard logo. Unfortunately, we do not accept money orders, prepaid/gift cards, checks, cash payments or international cards.

For memberships, we perform an authorization against your credit card upon renting a game. This authorization transaction is temporary and is necessary to ensure sufficient funds are available if you choose to become a paying member. Once a member, if you change your credit card information, an authorization is performed as well.

A credit card is required to establish an account with us. Similar to any rental service, a credit card is required to be on file at all times.

GameHuddle currently accepts MasterCard, Visa, Discover, and American Express cards as a method of payment. You may also use a debit card, as long as it has a Visa or MasterCard logo. We do not accept money orders, checks, cash payments, prepaid/gift cards or international cards.

If you add a new credit card to your account, GameHuddle will run an authorization in the amount of $1. We receive no funds from this transaction. However, some banks or credit card companies choose to reserve the funds, making them temporarily unavailable to your account. The authorization usually "expires" in 2-5 business days, depending on the financial institution's policy. If you have further questions about this, please contact your financial institution.

You can rent the same title for different platforms at the same time. However, we do not permit renting more than one copy of a title for a given platform at one time.

If a game has been lost or damaged while in your possession, you will be responsible for the replacement fee for that game.

We are sorry to hear that you returned your personal property in one of our sleeves. To report the situation, go to Report A Shipping Problem. From the games you have out, choose which game sleeve your disc is in and select 'I sent back the wrong game/sleeve'.

While GameHuddle will make a reasonable effort to return any non-GameHuddle property it receives, GameHuddle will not be liable for any losses of or damage to such property. Should we receive the return of your game, we will attempt to ship it back to you.

If you need another mailer to return your GameHuddle rental, you can request one through Report A Shipping Problem and select I lost the game's sleeve or mailer.

A multi-disc game counts as a single rental. We'll ship you all the discs in a special sleeve in one mailer. Make sure you return all discs when you mail the game back to GameHuddle.

If we've sent you the wrong game by mistake, please accept our apologies for the mixup. Go to Report A Shipping Problem and select 'I received the wrong game' or 'The game arrived in the wrong sleeve', so we can get the right game to you as soon as possible.

When you report the problem, be sure to tell us the title of the game you should have received.

We will send you the correct after you report the problem. We would appreciate if you would cross out the barcode on the incorrect game sleeve with a marker before you send it back. This will help our processing center identify the incorrect disc.

We do not hold our members responsible for a game that has been lost or delayed in the mail. Our policy is to wait at least seven shipping days before reporting any type of a shipping problem.

If you have not received a game and it's more than seven days after the ship date or if you haven't received an email confirming our receipt of a game you returned more than seven days prior, please go to Report A Shipping Problem and select 'Game never arrived' or 'GameHuddle never received my return'. We'll note in your account that the game has been lost in the mail.

After reporting a game to be unplayable, we ship out a replacement copy and quest that the damaged game be returned.

Should we not receive the game a week following the report, we will send you an email requesting information. If the game is not returned, your account will be billed for the replacement fee of the game.

After placing the game in the mail, if you continue to receive e-mails from GameHuddle stating that it has not been received, please reply to that e-mail or contact us and include the name of the game and the date that it was placed in the mail.